If you have questions about Premier products, please contact us on 0800 22 22 98!

In the unfortunate but unlikely event of products reaching you in less than satisfactory condition, please notify the retailer immediately.

PLEASE NOTE: Whilst every effort has been made to give sound advice, Premier Group can take no responsibility for any loss, damage or injury sustained in following it, neither can Premier Group accept any liability in respect of products being used for any purposes other than those for which they were intended by the manufacturer. Premier Group cannot accept any liability for the quality of installation of pavers or interpretation of the laying guide as these procedures are beyond Premier Group control. Premier Group recommends that all products are installed by specialist approved installers.
Mixing Mortar: Dry or damp cement and wet concrete/mortar can cause irritation and burns to eyes and skin. Suitable eye protection and PVC gloves should be worn when handling these materials. If contact with the skin does occur, wash off with plenty of water. If contact with eyes occurs, irrigate with plenty of water. If irritation/burning persists, seek immediate medical attention.

Cutting: The cutting of concrete, clay and stone products with high-speed cutters produces dust. Inhalation of excessive amounts of dust over a long period of time may cause long-term health effects. Suitable eye protection (safety goggles) and respiratory protection (dust mask) should be used when cutting.

Manual Handling: Most of our products are heavy. Some are very heavy. Appropriate handling precautions include wearing protective gloves and footwear and obtaining assistance when moving items weighing over 20kg.
All concrete products may, in their early life, appear to lose some intensity of colour and experience a milky-white stain on the face of the product. This is efflorescence staining. It is a temporary phenomenon and is in no way detrimental to the performance of the material and responsibility cannot be accepted for its occurrence. Clay products may also suffer from a temporary white stain called efflorescence. This is quite different from efflorescence in concrete products and is caused by soluble salts within the clay being transported by water to the surface as they dry out. Responsibility cannot be accepted for its occurrence. For further information on efflorescence staining in both clay and concrete products, please call.
The colours shown in this literature are as exact as photographic and printing processes will allow. We strongly recommend that colours are judged and chosen from actual materials rather than photographic representation depicted herein. Although every effort is made to ensure consistency of product colour, variations between production batches can occur. We, therefore, recommend that, when purchasing materials, especially in the case of larger quantities, they all come from the same batch and that products are thoroughly mixed onsite by drawing from a minimum of three packs. All natural stone Sandstone products vary with different geological conditions. Such variations can lead to small particles of ironstone within the product creating a darkening of the surface during natural weathering.
Paving materials require periodic cleaning to maintain their appearance. Regular sweeping to prevent the build-up of detritus is recommended. Light coloured blocks, whilst structurally sound for driveway use, are liable to emphasise tyre marks and oil spills on the driveway. It must be accepted that these products will need more maintenance if the overall appearance is to be maintained. Proprietary cleaning agents are widely available and details of these can be obtained through Premier Group, please phone 0800 22 22 98. Care should be taken when buying cleaning agents as some varieties contain a concentration of acid, which can adversely affect the appearance of concrete products, clay and natural stone. For general cleaning of dirt and algae, vigorous brushing with a stiff yard broom with plenty of hot detergent solution (washing up liquid or non-bio washing powder), thoroughly rinsed with clean water should suffice. Repeated treatment may be required for paved areas sited beneath trees or in the permanent/near shade. In certain circumstances, prolonged contact with wet leaves can result in staining of the paved area. Such contact should be avoided where ever practical. Certain common garden chemicals such as Ferrous Sulphate can stain paving. Please check the information given on the container holding the chemical. If chemicals are spilt on the paving remove immediately by rinsing away with clean water.

Power-washing with high-pressure equipment is not normally required. Should these methods are employed, the following precautions should be observed:

  1. Paving should be thoroughly swept to remove detritus (loose debris) that could act as an abrasive agent when moved by the force of a power jet.
  2. A trial area should be tested before larger scale power-washing takes place.
  3. No more than a medium pressure should be applied when washing paving.
  4. The power-washing lance should be held at an oblique angle to the paving and at least 200mm (8”) from the surface.
  5. If excess sand is washed from the joints during the washing exercise, it is important that the joints are re-sanded with similar materials upon completion.
  6. If mortar joints between pavers are damaged during power washing they should be re-pointed. made good with fresh pointing as required, to maintain the integrity of the paving.
The paving flags illustrated in this literature are primarily intended for domestic/ landscape use only. Paving flags suitable for areas subject to intense foot traffic, i.e pedestrian precincts and commercial applications, etc are detailed in separate literature. This literature is available on request by telephoning 0800 22 22 98. For areas subject to vehicular overrun (driveways, parking areas, etc). block paving products are recommended. The block paving products illustrated in this literature are intended for pedestrian and light vehicular overrun applications (driveways and similar). For pavements subject to the frequent overrun of heavy vehicles, block paving from our commercial/specification range should be used. These are detailed in separate literature, copies of which are available on request by phoning 0800 22 22 98.
Sweep regularly with a stiff bristled broom to keep free from debris. During construction, cover the paved areas to protect against damage. Protect your pavers against possible staining from mortar, oxides, cement and rust. Do not use high-pressure cleaning apparatus to clean pavers. In all cases, attempt to clean a stain before it hardens or dries. If a stain occurs, follow some simple steps: assess the type of stain carefully before taking action (incorrect assessment of stain can cause the stain to be more difficult to remove). If the stain cannot be accurately assessed, conduct a trial process on a small portion of the stained area to determine the most appropriate action. STAIN REMOVAL GUIDE

All dimensions given are nominal and subject to manufacturing tolerances. The quoted dimensions of our paving ranges are those normally attained when the slabs are arranged correctly spaced, i.e sizes are given inclusive of joints, which are typically 10mm. This policy enables you to simply plan the area covered and quantities required for your project without having to calculate a separate allowance for joint widths. Avoiding the complication of joint measurements is particularly helpful when planning random layouts. If precise dimensions are crucial, confirm the actual sizes and tolerances by measuring several samples of the product at your local stockist. Our policy is continuous innovation and product improvement. We, therefore, reserve the right to various designs and specifications without notice.

It should be appreciated that with all products, natural curing, weathering and site conditions can cause shade variation to appear across the surface of individual paving units. This does not in any way affect the performance of the paving and any such variation will diminish over a period of time as the paving matures. Both natural stone and concrete products are affected by the action of sunlight and rainfall over time.

We recommend that PREMIER-SWEEP-IN-GROUT (for Lifestyle Range pavers) is used to fill pavings joints and should be completed within a few days of laying. This will provide a more permanent finish and ensure maximum surface drainage. It should be recognised that poor drainage (which includes the sub-base design) may result in water retention which can affect the weathering characteristics of a paved area.

For Italia Range pavers and Truestone use PREMIER-P30-JOINT.
Your signature on the freight docket is confirmation that the stock has been received in good condition. Credits cannot be issued where freight dockets have been signed.
It is important to understand that Premier Group Products are created from natural materials to achieve a natural look. This means that every Premier product captures nature’s variety and beauty and any variations you see will not affect the performance of the product but rather will enhance a natural, weathered stone appearance. Natural variations as explained in the order confirmation and our brochure include: Colour variations, small chipping and texture variations including hairline fissures, crazing and texture variations typical of stone based materials. Any variations from the samples you have seen ensure your paving project is unique and special to your property.

CAUTION! To prevent marking – keep pavers stacked straight and dry until laid!! DO NOT use polystyrene as steppers!!

QUALITY: If for some reason, you are not completely satisfied with the quality of the product, please contact us immediately. We will not accept any claims for labour costs to remove or relay products that have been installed. Our warranty is limited to free replacement of the product, deemed to be unsatisfactory by us before installation takes place. Terms and conditions apply.