Here is another extract from our upcoming book, The Premier Way!…
I hope you enjoy this resource and receive some value for you and your business!
Our ONE source of revenue and therefore, our one source of survival.
This helps to keep us super focussed on each and every customer and ensures that we give each one the full attention they deserve!
As we say, we give them mind blowing, breath-taking service!
This way of thinking helps us to serve each and every customer at the highest possible level and prevents us from becoming jaded and casual in the way we deal with each individual.
It prevents us from becoming complacent.
It prevents us from taking them for granted.
It keeps us sharp and on our toes from dawn till dusk!
It helps us to keep things in perspective.
A great quote we often rehearse is this: People will forget what you did, they will forget what you said, but they will never forget the way you made them feel!
With this in mind, we want every customer we deal with to feel as if they are the only customer on the world!
We want them to feel like the most important customer in the world!
We want them to feel valued and appreciated!
We want them to know that we are in business to improve their life!
That we are here to help them solve their problems and make their life better!
We must constantly support and remind one another to treat every customer this way.
This principle is just as important for our production and accounting teams as it is for our sales and customer service teams!
Every single team player at Premier Group plays a vital role in the customer experience. No one is excluded and no one is less important than another.
So the challenge for you is: Are you treating every customer as your one and only?
And is there anyone in your department who is letting the side down in this regard?
If there is, it is your duty to inspire, encourage and motivate them to provide uplifting and memorable service to every single prospect and customer that we have the privilege and honour of serving!
And it is in all of our best interests to ensure that we are only hiring customer obsessed people as we grow as our future depends upon it!