Today’s quote: “You can have everything you want in life if you just help enough people get what they want in life.” – Zig Ziglar
Frank Bettger was a life insurance salesman back in the 1940’s. He called on a successful businessman named Scott and asked him for 5 minutes of his time.
Scott agreed to see Frank but told him he was wasting his time as he was 63 years old and had long quit buying life insurance. Scott explained that his children were all grown up, his wife was well fixed with paid-up life insurance, his business was well covered, and his estate plan and will were firmly in place.
Frank asked his prospect the following question.
“Mr Scott, a man who has been as successful as you must surely have some interests outside of your family and your business.”
“Perhaps a hospital, religious organisation, missionary organisation …”
“Did you ever consider that when you die your support will be withdrawn? Wouldn’t this loss seriously handicap or even mean the stopping of some splendid work?”
Frank then looked at his watch and stopped talking.
Mr Scott immediately invited Frank to continue so Frank asked some questions.
He discovered that the dearest thing to Mr Scott was three missionary teams he supported in South America. He also learned that one of those teams was Mr Scott’s son and daughter and that he was planning to visit their work shortly.
“Mr. Scott”, Frank asked finally, “When you go to South America wouldn’t you be happy to tell your son and his little family that you have just completed arrangements so that, if anything ever happens to you, a cheque will come to them every month, so their work may continue? And wouldn’t you like to write a letter to the other two missionaries, giving them the same message?”
Mr Scott thanked Frank for helping him discover a serious oversight in his planning. Frank had shown Mr Scott that what he truly wanted was for the missionary work to continue. After tying down the sale Frank walked out of that office with a cheque for $9,000. And remember that this was back in the 1940’s when $9,000 was a whopping insurance premium!
Frank had helped his customer to get he really wanted.
The way you help the customer to get what they want is simple. You ask intelligent questions and listen! When you ask good questions and listen, you’ll often be surprised at what your customers really want. (And you might discover that your product or service could be exactly what they need to help them get it.)
Write down 10 possible outcomes that your product or service could potentially help your customer to achieve. Explain some of these in your sales presentations this week and notice what happens.